Your statutory rights remain: this policy does not exclude or limit rights and remedies that cannot be excluded under the Australian Consumer Law.
One-off funding reports
After Stripe confirms payment, the system normally begins generating the selected report automatically from the Business Profile you supplied and reviewed funding records. Human review is not included unless separately agreed. If you make a change-of-mind request before generation starts, contact us promptly and we will check whether cancellation remains possible. Once the personalised report has been generated or delivered, a change-of-mind refund is not normally available.
If we cannot deliver the purchased service, or the service has a major failure under applicable consumer law, you may be entitled to cancel and receive an appropriate refund. For a minor problem, we may first offer to correct or re-supply the service within a reasonable time.
Funding Monitor subscription
Funding Monitor renews monthly until cancelled. You can cancel at any time through the secure Stripe customer portal. Cancellation is normally scheduled for the end of the current paid billing period, and you retain access to the service until then. We do not ordinarily provide a partial refund for an unused part of that period for change of mind, but this does not affect any right to a remedy under applicable law.
If you believe a renewal was processed after an effective cancellation, contact us with the Stripe receipt email so we can investigate.
How to request help or a refund
Email sam.wan@hodgelawe.com with the purchaser email, product name, purchase date and a short explanation. Do not send card numbers or identity documents. We may ask for the Stripe receipt or another reasonable proof of purchase.
We aim to acknowledge requests within 2 business days. Approved refunds are returned to the original payment method; bank processing times are controlled by Stripe and the card issuer.
No result does not automatically mean service failure
A report may reasonably conclude that no strong current opportunity matches the supplied profile. Because the paid service is the research, matching and explanation—not a funding outcome—absence of a strong match alone does not automatically entitle a customer to a refund. We will still assess any request against the service purchased and applicable law.
Use the email address associated with your Stripe purchase.